FAQs Anadi Online

I do not have Austrian citizenship, but I live and work in Austria. Can I still open an online account?

Yes – but in order to set up an overdraft facility we need you to provide proof of registration and proof that you have been employed in Austria continuously for the last 12 months. You can have worked for one or more employers, but you must have worked with your present employer for at least the last 6 months.

What is the maximum amount of my overdraft facility with the Anadi online account?

Upon request, you can have an overdraft facility of up to twice your monthly net income (maximum EUR 5,000.00) as soon as three monthly salary/wage/pension payments of at least EUR 300.00 per month have been paid into your account.

Can I manage the Anadi online account as a joint account?

Yes, the Anadi online account can be managed by up to two persons, each having individual powers of disposal. It is not possible to appoint authorised signatories.

Where can I withdraw cash?

Cash withdrawals of up to EUR 400.00 per transaction can be made free of charge at any designated ATM. In addition, you can withdraw cash free of charge at any of our indoor ATMs in our branches.
A charge is made for cash withdrawals at the counter in our branches.
For further information, please refer to the “Terms and Conditions for Online Accounts”.

Can I pay cash into my online account at any Anadi branch?

Cash can be paid into your online account at any Anadi branch. If you carry out the transaction at the counter or at the money transfer terminal, costs will be charged. For further information, please refer to the “Terms and Conditions for Online Accounts”.

How much is the transaction limit on the Maestro ATM card which is included free of charge?

The following standard limits apply on your Maestro ATM card.
Cash withdrawal at ATMs: EUR 400.00 per day
Payment at POS terminals: EUR 1,100.00 per week
These limits cannot be increased. Any Maestro ATM card requested will be ordered by Anadi Bank immediately after you have opened your online account.

Is it possible for me to get another Maestro ATM card?

It is, of course, possible to order a Maestro ATM card for the second authorised account holder. Simply submit an order request via a message in Internetbanking. The Maestro ATM card with standard transaction limit is free of charge for one account holder. The second Maestro ATM card is subject to a charge. You can find the Maestro ATM card charges here.

How can I block my ATM card/credit card?

If you notice a lost, stolen or improperly used Maestro ATM card or credit card, immediatly inform your branch or your account manager. Definitely file a loss or theft report at the nearest police station.

Block your Maestro ATM card
  • Please report the loss or theft of your Maestro ATM card in your bank branch or to your account manager immediately after finding out.
  • After providing your IBAN and BIC as well as the card suffix, the card will automatically be blocked.
  • In the case of loss or theft of the card, it must be reported additionally to the police.
     
Possibilities of contact

Personal: at the respective bank office hours
Send an email to austrian@anadibank.com
call +43 (0)50202 0
Outside of bank office hours the 24 hour Maestro emergency blocking number is available at the following telephone numbers:
Emergency blocking number domestic: 0800 20488 00 toll free Emergency blocking number for abroad: +43 (0)1 20488 00 subject to a charge

Block your Credit card
card complete
credit cards
PayLife
credit cards

Tel.: +43 (0)1 71111 770
Fax: +43 (0)1 71111 559

PayLife Service Center
Tel: 059906 - 4500
E-Mail: paylife24@paylife.at

 
When do I get a credit card with my online account?

If you wish, you can get a PayLife Classic credit card after three salary/wage/pension payments of at least EUR 900.00 per month have been paid into your account.
If the annual transaction volume on your credit card is EUR 3,000.00 or more, the credit card is free of charge.
If the annual transaction volume on your credit card is less than EUR 1,000.00, you pay a card fee of EUR 22.00 p.a.
If the annual transaction volume on your credit card is between EUR 1,000.00 and EUR 2,999.99, your card will cost you EUR 11.00 p.a.

How much is the transaction limit on the credit card?

The transaction limit on the PayLife Classic credit card is EUR 2,200.00 per month and is shown on your monthly credit card statement. This limit cannot be increased.

What insurance protection does the PayLife Classic card offer?

Purchases made with your PayLife Classic are insured for 45 days from the date of purchase, worldwide. In addition, a PayLife Classic travel protection package is included. This guarantees assistance in the event of an emergency abroad (e.g. health care, return transport in the event of the sickness of the card holder, special return journey to Austria). For comprehensive cover, you can purchase the triple travel insurance.

Who can open an Online Savings Account

Requirements for opening an account:

  • Natural person
  • 18 years of age
  • Resident person
  • Main place of residence in Austria
  • An appropriate, valid photo ID as identification
Can an Online Savings Account be opened by a company or an organisation?

No, Online Savings Account can only be opened as a single account by natural persons.

How and when can I access Online Savings Account?

You can carry out transfers to your reference account quickly and easily with Internetbanking:

  • In quick access, select the menu item “inter-account transfer”.
  • Your reference account is automatically chosen.
  • Fill in the fields with the desired data and click on “Send order”.
  • The transaction now only has to be signed with a mobileTAN or TresorTAN from your signature folder.
     
How secure is my capital in the Online Savings Account?

Which deposits are covered by deposit protection?

In general, all credit balances on interest-bearing or non-interest-bearing accounts or savings books, such as, e.g. salary and pension accounts, other current accounts, time deposits, capital savings books, or sweep savings books are recoverable.

Up to which amount is my credit balance insured?
Your credit balance (including interest) is insured up to a payable amount of EUR 100,000 per financial institution and per person. This protection is, in effect, independent of the total number of accounts or savings books in the affected institution.

What are limited time covered deposits?
In specific cases, you can file a petition with the protection scheme institution, within 12 months after the insured event, to have your credit balance, exceeding the general maximum sum of EUR 100,000 — up to a maximum of EUR 500,000 refunded. For this purpose, you must prove that your deposit either originates from real estate transactions in connection with privately used real estate, or – fulfills legally prescribed social purposes and is tied to your own specific life events, such as marriage, divorce, beginning of pension, termination, dismissal, disability or death, or – is based on payment of insurance claims or compensation payments for crimes stemming from bodily harm, or false criminal convictions. In any case, the insurance event must occur within twelve months of entry of the credit deposit or after the date, after which the deposit can be transferred by legally permissible means.

Is there a deductible?
No. In the case of deposit insurance, there is no deductible for natural persons nor for non-natural persons.

Are my principals also insured
Yes. Interest to be paid on your credit balance by financial institutions up until the onset of the insurance case is also included in the deposit insurance and will be included in the calculation of the maximum payment sum.

Can my credit balance be reimbursed as a covered deposit and also as a compulsory insurance claim from security transactions within the framework of investor compensation?
No. A claim to double compensation does not exist. Claims from credit balance from accounts which can be reimbursed as covered deposits or as compulsory insurance claims from security transactions, are to be reimbursed within the framework of the deposit insurance. In the presence of the respective requirements for a claim, claims from deposit insurance and investor compensation can be exercised independently from one another; an aggregation does not take place.

Read more about Deposit Guarantee Schemes and Investor Compensation.

How much is the maximum I can deposit on my Online Savings Account

The maximum deposit per client is EUR 500,000.

Can I open several Online Savings Accounty?

Each client can open a maximum of five online savings accounts.

 
Who can open an Anadi Online Time Deposit?

Requirements for opening an account:

  • Natural person
  • 18 years of age
  • Residents
  • Main residence in Austria
  • For identification, an appropriate, valid photo ID
     
Anadi Online Time Deposit, what is it?

The Anadi Online Time Deposit is a fixed-term investment with a one-time payment of a minimum of EUR 2,500 and a maximum of EUR 500,000 at the beginning of the term and a fixed interest rate for the agreed upon term. The upper limit of EUR 500,000 applies per client and time deposit campaign.

When is the time deposit transferred?

As soon as we have received, reviewed and signed the completed account application forms, the Anadi Time Deposit and the time deposit clearing account will be activated. After activation, we debit the reference account you have provided and credit the money to your time deposit clearing account. Afterwards the amount is transferred to your Anadi Online Time Deposit.

Are deposits and withdrawals possible during the term of the Anadi Online Time Deposit?

No. During the term, deposits and withdrawals are not possible on the Anadi Online Time Deposit.

Can an Anadi Online Time Deposit be opened for a company or organization?

No, the Anadi Online Time Deposit can only be opened by natural persons.

How is interest calculated on the Anadi Online Time Deposit?

Interest is accrued on the deposit for the duration of the agreed upon term and at the agreed upon interest rate. Interest is calculated starting when the deposit is credited to the Anadi Online Time Deposit and ending on the last day of the agreed upon term. The Anadi Online Time Deposit is balanced with additional interest accrued for the respective past year, after each completed year, from the date the credit deposit is credited to the Online Time Deposit.

What is the compound interest effect?

The compound interest effect refers to capital which has already earned interest in the previous year and is re-invested at an interest rate. In this way, not only the principal increases, but also the yield increases. The value of the capital grows faster. The higher the interest rate and the longer the term, the more effective the compound interest effect is.

Compound interest rate effect - example:
EUR 10,000 is invested for 2 years. The interest rate is 2 % p.a. minus capital gains tax (KESt.). In this time there is a yield of about EUR 302.25 minus capital gains tax (KESt.). The end capital amounts to about EUR 10,302.25.

Which requirements are there for opening an Anadi Online Time Deposit?

The requirement for opening an Anadi Online Time Deposit is the existence of an account within the framework of Anadi Online Savings as well as the conclusion of the “Agreement on the use of Internetbanking”. When opening an Anadi Online Time Deposit, an Anadi Online Savings account is also opened up within the framework of Anadi Online Savings, (a time deposit clearing account), and through which your Online Time Deposit is cleared.

All cash flow in connection with the Anadi Online Time Deposit (such as the initial deposit, interest payments and payout at the end of the term) is carried out through the time deposit clearing account. The time deposit clearing account must remain in existence for the duration of the term of the concluded Online Time Deposit. The time deposit clearing account must not be closed before the end and settlement of the Anadi Online Time Deposit.

When opening the Online Account, it is necessary to provide a reference account at another bank from which a one-time automatic direct debit is transferred to the time deposit clearing account for the amount desired for the Online Time Deposit. After the direct debit is successfully carried out, an automatic transfer of the debited sum from your time deposit clearing account to the Online Time Deposit is carried out and interest accrual begins. The client must ensure appropriate account coverage on the reference account so that the direct debit can be successfully carried out.

If the direct debit was not able to be carried out, you will be informed. Please ensure appropriate account coverage on the time deposit clearing account within 14 days of placing an order for the creation of an Anadi Online Time deposit, otherwise the contract cannot be fulfilled and the Anadi Online Time Deposit will be cancelled. The account agreement can only be concluded after returning the account agreement and after completing the legally required proof identity or through electronic signature in Internetbanking.

How secure is my money in the Anadi online fixed deposit account?

What deposits are covered by the deposit guarantee?
As a matter of principle, all credit balances on all interest-bearing or non-interest bearing accounts and savings accounts, such as salary and pension accounts, other current accounts, time deposits, capital savings passbooks and savings passbooks payable on demand, are reimbursable.

Up to what amount is my credit balance protected?
Your credit balance (with interest) is protected up to a maximum payment amount of EUR 100,000 per credit institution per person. This protection applies independently of the number of accounts or savings passbooks held at the bank in question. The deposit protection therefore applies on a per depositor and per credit institution basis. Since the deposit protection is based on each credit institution with its own bank licence, it is irrelevant whether credit institutions belong to the same banking group (a superordinate credit institution with registered office in Austria has a majority interest in another credit institution): credit balances at each of these banks are protected independently of each other, on a per depositor basis, up to a maximum payment amount of EUR 100,000.

What are “deposits guaranteed for a limited period of time”?
In certain cases, you can submit an application to the protection scheme within 12 months following the occurrence of the claim event for your credit balance to be reimbursed beyond the general maximum amount of EUR 100,000, up to a total amount of EUR 500,000. To this end, you have to prove to the protection scheme that your deposit originates from property transactions in connection with privately used residential property, or that it fulfils social purposes as envisaged by law and is linked to certain life events affecting you, such as marriage, divorce, the start of retirement, termination of employment, dismissal, disability or death, or is based on the payment of insurance benefits or compensation payments for physical injury resulting from criminal acts or a false criminal conviction. In all cases, the claim event must occur within twelve months after the amount has been credited to your account or after the date from which this deposit can be transferred in a legally permissible way.

Is there any deductible amount?
No. The deposit guarantee does not envisage any deductible amount, either for natural persons or for legal entities.

Are my interest claims also protected?
Yes. The interest to be paid on your credit balance by the credit institution up to the occurrence of the claim event is also covered by the deposit guarantee, and will be included in the maximum payment amount.

Can my credit balance be compensated both as a covered deposit under the deposit guarantee and also as a claim (subject to compulsory protection) arising from securities transactions under investor compensation?
No. There is no entitlement to double compensation. Claims arising from credit balances on accounts which could be compensated both as a covered deposit and as a claim (subject to compulsory protection) arising from securities transactions are to be compensated in the context of the deposit guarantee. If the preconditions in each case are fulfilled, claims can be asserted on the basis of the deposit guarantee and investor compensation, independently of each other, but the two claims cannot be added together.

Further answers to your questions can be found in the frequently asked questions.

What is the minimum amount I can open an Anadi Online Time Deposit with?

The Online Time Deposit is a fixed term deposit with a one-time payment of a minimum of EUR 2,500.00 and a maximum of EUR 500,000.00 (per client and time deposit campaign) at the beginning of the term and with a fixed interest rate for the agreed-upon term.

Which possibilities do I have at the end of the term?

At the end of the term, the invested capital is available to you on your time deposit clearing account, including the principal minus capital gains tax (KESt.).

  • You can continue to save flexibly with the Anadi Online Savings account, and you will have daily access to your money or
  • You withdrawal the saved capital through an internet bank transfer to your reference account.
Do you want to continue saving? How can I simply extend my Anadi Online Time Deposit?

You can comfortably extend your Anadi Time Deposit with a partial amount or the entire amount up to 24 hours before the termination of the time deposit term. For this purpose, you can find the option “Prolongation” under the Time Deposit menu and define the kind of prolongation (once or automatically), the term and the investment amount. In the course of prolongation, your time deposit will be balanced and the amount you newly define will be re-invested. It is important that your time deposit clearing account has the appropriate coverage (investment sum).

Can I cancel before term?

Payout before term is not allowed. However, if Anadi Bank agrees to payout before term, the entire EUR amount to be paid out is subject to a payment at the interest rate of 0.05% p.a. for the actually completed term period minus capital gains tax (KESt.).

What should be considered regarding the reference account?

The reference account you provide for the account application must be authorized for transactions, which means, it cannot be a savings account and it cannot have a block.

 
Where do I find out that the information has been successfully sent to my payment partner?

Your account switch summary (.pdf) will show you when FinReach sent the notification letter concerning your new bank account to your payment partner.

What happens if I manually “ignore” a direct debit?

You thereby notify FinReach that you would like to inform the selected payee independently concerning the switching of your account. A notification letter will not be generated or sent out.

What happens if the balance is negative when the account is closed?

Your current bank will not accept the account closure if the account balance is negative. We therefore recommend that you pay the negative amount into your account before closing it.

I have decided not to close my account after all, but I have already clicked on “Notifications”. What happens now?

In this case, the account closure letter will already have been sent. You should therefore contact your old bank immediately. If your account has already been closed on your instruction, you can conclude a new current account agreement.

How secure are my data?

The transmission of all data entered by you in the course of the account switching procedure is undertaken via SSL encryption in order to protect your data from misuse by third parties. FinReach ensures that your personal data are collected, processed and used exclusively for the respective stated purpose.

How can I delete my data from the online account switching service?

As a user of the online account switching service provided by FinReach, you have the right to delete data which are no longer necessary if the data are not subject to any preservation period or if the storage of the data is not permissible. You can at any time, with effect for the future, object to the use of the data you have provided for the account switch by FinReach. To do this, you just need to send an informal communication to the following address: FinReach GmbH, Anna-Louisa-Karsch-Straße 2, 10178 Berlin, service@finreach.com. Following receipt of the communication your data will be deleted immediately.