FAQs Internetbanking & App
We have simplified the Internetbanking login process. Previously, you had to enter three pieces of information – user number, user name and PIN – for login.
Now, only two input criteria – username and password – are required, which you can freely choose.
There are transition periods for the change of your login data, which we will communicate in a timely manner. After expiry of the transitional period, Internetbanking login is only possible with your new access data.
If you ever forget your password, you can set a new password after answering your security question.
If you ever forget your password, you can set a new password after answering your security question.
You can delay the change of your access data for a certain period of time. The change is, however, mandatory.
Previously linked devices will remain linked when you change your login data.
No, the access data for Office Banking will not change. You can still use your existing login data.
You can change your phone numbers in the “My data” menu item in Internetbanking.
With your access authorisation, you will receive the “admission ticket” for Anadi Internetbanking. The access data consist of the user number, the user name and the PIN.
1. Initial login via the website
2. Initial login via the Internetbanking app
Download our Internetbanking app from your app store (Google Play store or Apple app store).
You can get further information here.
3. Initial login when you sign up to an Anadi online product:
In the course of the set-up process for an Anadi online product, you create your access data yourself. The user number is automatically allocated to you by the system, but you choose your user name and PIN.
A strong tip from the Anadi tiger:
Please note down the data that you have chosen and that have been allocated to you by the system (user number, user name, PIN) to ensure that you have access to Internetbanking later on.
4. Internetbanking with your customer adviser at an Anadi branch: If you prefer to have personal support in setting up Internetbanking, your customer adviser will be pleased to assist you.
For security reasons, you will be automatically logged out if you have not carried out any action in Internetbanking for 15 minutes.
The logout button is located on the right side of the personal user image.
You can view your user data, contact details, e-mail address and telephone number update them in the “My data” menu item.
In Internetbanking you can sign orders using TresorTAN, mobileTAN and cardTAN.You can activate or change these signature methods in Internetbanking under “My data” – “Signature method”. Costs may arise.
Further terms and conditions for Internetbanking can be found here.
A strong tip from the Anadi tiger:
You can activate the TresorTAN on several devices, and when you sign an order you can choose which device the TresorTAN should be sent to. Under apps settings / connected devices - you can view and manage all linked devices for your Internetbanking app, TresorTAN app and Quick-Check.
Under Service / Safe deposit box / Statements
In the “account statements” tab, your existing statements are displayed until you delete them yourself. To provide a better overview, unread statements are shown in bold.
You can filter account, statements by date order or by document name, and sort the display according to various criteria.
At present, there is no Windows version of the mobile banking app, but we are working very hard on developing a Windows version.
The mobile banking app is only available to customers of Austrian Anadi Bank on pc or tablet who have a corresponding bank account (user number, user name, PIN) and authorisation for Internetbanking.
The mobile banking app is optimized for the most common smartphones and tablets and can be run on the operating systems iOS, Android and Windows-Phone.
1. Download the mobile banking app from your App Store.
2. Open the Anadi mobile banking app on your mobile phone or your tablet.
3. Tap on the mobile banking button
4. Enter your access data for Internetbanking: user name & password.
5. Set up a “Device connection”. This means that you connect your mobile banking app to your smartphone/tablet. Allocate a separate name for each device. Then allocate the shortPIN (4-digit identification number). You can subsequently access your data on your smartphone/tablet with the defined shortPIN.
6. If you do not want to use the shortPIN function, simply skip the “Connect device” step. You can also allocate the shortPIN next time
Note regarding the shortPIN:
If you log in using the shortPIN, you can only view your data. If you want to carry out transactions or make changes, you must additionally enter PIN and TAN at the end of the transaction. If you have specified a shortPIN, you can enable additional mobile devices for the use of the shortPIN. A defined shortPIN can be altered directly in the mobile banking app under “App-Settings / shortPIN”. The device connection can also be cancelled.
The defined shortPIN is valid for mobile banking and also for the Quick-Check and TresorTAN app.
Note regarding the finger print scan:
Anadi Bank’s Internetbanking is the ideal way to take care of your bank transactions quickly and easily online. The functions are available 24 hours of the day, 7 days a week. Regardless if you prefer to carry out your bank transactions on a laptop, a pc or rather your smartphone or tablet, anywhere you have access to the internet, you have access to Internetbanking & App with many valuable functions.
Download our Internetbanking App for free now
A new way to access Internetbanking - we´ve made it easy for you!
To make your access to Internetbanking as easy as possible, we´ve made a change to the login process. Previously, users were required to enter three pieces of information for login. In future, only two input criteria will be required: username and password.
Your advantages:You´re free to choose any username and password you like!
Given the all but overwhelming number of PINs, passwords and identification codes that we all have to remember these days, this is a real benefit.
This switch to username and password login will only take a few minutes and consists of the following four steps:
- Choose user name
- Set password
- Define security question & answer
- Check and confirm your data
The most important answers to frequently asked questions can be found here.
Your personal start page in Internetbanking
With the “My start page” function, you can design your Anadi Internetbanking to suit your personal requirements.
With various views available, you can decide how your personal start page will appear on all terminals. Each view can be individually modified, added to, moved or deleted. You can adjust your start page to your individual requirements and make your Anadi Internetbanking your personal “finance cockpit”.
Financial Overview – keep an overview of all your accounts
The Financial Overview gives you an overview of your current financial status. You see all received and sent payments and the current account balance of all your activated current accounts, savings accounts, credit cards and security portfolios as a total and in detail.
Every single transaction is assigned a category. This Transaction Categorization shows you graphically where your money flows. Easily find specific transactions with Search. Use Notifications und let yourself be automatically informed about credits and debits and notifications from Anadi Bank.
Your statements can be found in your personal electronic deposit box.
Transfer money quite simply
Transaction entry is quite simple. Regardless of whether you want to enter a one-time or periodic transaction, with automatic Contact Management, once used recipient information is available to you for later transactions.
You can easily and quickly carry out Inter-account Transfer, i.e. transfers between your own accounts, without TAN input.
Apart from the mobileTAN , the TresorTAN is also available to you for authorising transactions.
Savings Goals – We help you achieve your savings goals.
Define your Savings Goals with your Online Savings or on your Cash Card and plan the achievement of your savings goals. Step by step and day by day you see how close you already are to your savings goal and thus to fulfilling your dreams. With a savings product (Anadi Online Savings or Anadi Cash Card) you’ve already laid a solid foundation for this. With Savings Goals, you can easily and comfortably follow the realization of your wishes.
Internetbanking App
Anadi Bank’s Internetbanking is also available to you as an iOS APP, an Android APP and a Windows App. Due to technical possibilities on mobile end devices there are a few additional functions here.
Device Link and shortPIN make quick access to Internetbanking possible. Fingerprint Scan is available on your mobile telephone and tablet for quick, simple login
Quick Check gives you a quick overview of your account balances and transactions. In addition, the app offers a Branch search, Anadi Bank News, direct access to “my details” and “app-settings”.
Security
Access to Internetbanking is secured with your personal login data: user name and Password. The mobileTAN and TresorTAN are available for authorization of transactions and changes to your Internetbanking. The Internetbanking App offers additional quick access possibilities such as shortPIN and fingerprint scan (finger print and touch ID) which are connected to your respective end device through device link. During access with the shortPIN or your fingerprint, no transactions can be carried out.
In case of doubt, you can set blocks for your Internetbanking by yourself.
Please absolutely heed the rules of conduct regarding use of the internet and regarding the topic of phishing.
Initial Login
For easy access to Internetbanking you can find a summary of the points you should take note of during your initial login.
TresorTAN
The Anadi TresorTAN App provides transaction numbers (TAN) which are necessary for carrying out transactions in Internetbanking. Access is possible with your personal login data: user and Password or with your personal shortPIN and device link.
Download Internetbanking App for free now
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Finger print scan (fingerprint, touch ID) on your mobile telephone or tablet is also available for the purpose of logging in. When you log in via finger print scan, just like with the shortPIN, only data viewing mode is possible. In order to carry out a transaction, it is necessary to enter your PIN or a TAN. Note: On your mobile telephone / tablet you can set up several finger prints for access to your device. There is no identity link. Because of these technical circumstances, any fingerprint registered on your mobile telephone or tablet can be used for logging in to your Internetbanking.
1. Come into the branch and request access to Internetbanking. The access data for using Internetbanking (user name and password) will be sent to you by post.
2. Download the mobile banking app from your App Store (Google Play Store or Apple App Store).
4. Open the Anadi Internetbanking app on your mobile phone or tablet. Tap on “Go to first login”. The access data you need for the first login (user number and temporary PIN) are in the letter you have received from Austrian Anadi Bank.
5. First, enter the user number and temporary PIN.
6. Then define your personal user name and confirm this by entering it again.
7. Next, change your temporary PIN for a PIN freely selected by you and confirm this PIN. Please note that the temporary PIN is only valid up to the PIN change.
8. Close the first login by tapping on “Close”.
9. Set up the “Device connection”. This means that you connect your mobile banking app to your smartphone/tablet. Allocate a separate name for each device. Then allocate the shortPIN (4-digit identification number). You can subsequently access your data on your smartphone/tablet with the defined shortPIN. If you do not want to use the shortPIN function, simply skip the “Connect device” step. You can also allocate the shortPIN next time.
Note regarding the shortPIN:
If you log in with the shortPIN, you can only view your data. If you want to carry out transactions or make changes, you must additionally enter PIN and TAN at the end of the transaction. If you have specified a shortPIN, you can enable additional mobile devices for the use of the shortPIN. A defined shortPIN can be altered directly in the mobile banking app. The device connection can also be cancelled.
The defined shortPIN is valid for mobile banking and also for the Quick-Check and TresorTAN app.
Note regarding the finger print scan:
Finger print scan (fingerprint, touch ID) on your mobile telephone or tablet is also available for the purpose of logging in. When you log in via finger print scan, just like with the shortPIN, only data viewing mode is possible. In order to carry out a transaction, it is necessary to enter your PIN or a TAN. Note: On your mobile telephone / tablet you can set up several finger prints for access to your device. There is no identity link. Because of these technical circumstances, any fingerprint registered on your mobile telephone or tablet can be used for logging in to your Internetbanking.
On your mobile telephone / tablet you can set up several finger prints for access to your device. There is no identity link. Because of these technical circumstances, any fingerprint registered on your mobile telephone or tablet can be used for logging in to your Internetbanking:
List of supported Android devices:
- Google Pixel
- Coolpad Note 5
- Blu Pure XR
- Xiaomi Redmi Note 4
- Infocus Epic 1
- LeTV Le Max2
- LeEco Le 2
- Moto G Plus (4th Gen)
- OukiTel K6000 Pro
- LeEco Le 1S
- Lenovo K4 Note
- Lenovo K6 Note
- Xiaomi Redmi Note 3
- Xiaomi Mi 5
- Redmi 3S
- OnePlus 2
- Galaxy A5 (2016)
- Samsung Galaxy A9 Pro
- Lenovo Vibe X3
- Vivo X6
- HTC 10
- Oneplus 3
- LG G5
- Xperia Z5 Premium
- Galaxy S7 and S7 Edge
- LG V 10
- Nexus 5X and Nexus 6P
- Meizu Pro 6
- Lenovo Vibe P1
- Honor 7
With the device connection, you connect the app to all mobile devices on which you want to use the Anadi mobile banking app or TresorTAN app. Easy access with your shortPIN will only be possible if you have set up the device connection.
The shortPIN is a four-digit personal identification number which you can define when you access mobile banking. If you log in with the shortPIN, you can only view your data. If you want to carry out transactions or make changes, you must also enter your PIN and/or TAN. If you have specified a shortPIN, you can enable additional mobile devices for the use of the shortPIN. The shortPIN can only be used on the connected devices. A defined shortPIN can be altered directly in the mobile banking app. However, access via shortPIN cannot then be deactivated, although you can skip the shortPIN by tapping on “Go to classic login” in the bottom right hand corner.
If you have forgotten your shortPIN, tap on “I forgot my shortPIN” under the entry field. You must fully authenticate yourself with your Internetbanking user data (user name and password). You will then reach the screen for changing your shortPIN. Allocate a four-digit combination and confirm this by entering it once again. Tap on “Save” to change the shortPIN. If you have forgotten your Internetbanking user data, the Customer Care Center will be glad to help. You can contact us on 050202 0.
- After a maximum of 15 minutes, you will be automatically logged out
- After three incorrect login attempts, the user will be automatically blocked.
The block also applies in respect of Internetbanking and can only be cancelled by the Customer Care Center
Yes!
Internetbanking supports login by fingerprint scan for iOS and Android devices. Further information can be found on our website.
How to activate your fingerprint:
- Go directly to your settings.
- In the last tab [More]/Menu item [apps], activate the fingerprint function.
- Under “Linked devices”, select the device you want to use your fingerprint on.
- If you have activated your shortPin login: click the lock symbol and confirm your identity with your user PIN.
- Finally confirm your details by clicking “Yes”.
A strong tip from the Anadi tiger:
1. Make sure that login with fingerprint scan is supported on your Android device.
2. Please note: If you log in using your fingerprint, you can only view your data. To carry out transactions you also have to enter your PIN and TAN.
3. Every fingerprint stored on the device – including those of persons authorised by you – can be used to log in.
It is always good to know what’s going on. Not just because it makes you feel good, but also for security reasons. Always have the best information – you decide how!
You can activate push messages about amounts paid into and out of your account and messages via Settings – Messages. This will give you an overview of whether any important payments have been received or executed. Please note that in order to receive push messages you need our Internetbanking app and an active device link.
Alternatively, you can also receive information by email or SMS about payments into and out of your account, or about new messages in your Internetbanking. Costs may arise.
Yes!
You can get authorisation for the data carrier import function from your customer adviser.
You will find this function in the menu bar under: “Orders” – “New order” in the “Import” tab
Under Orders "Open orders"
Click the “Sign all” button, or highlight several orders and click “Sign selected items”.
In Internetbanking, orders of the same type (i.e. domestic and European transfers, standing orders, etc.) are always combined into a collective transfer.
Open orders are orders which you have set up but have not signed.
The number shows you at a glance how many open orders you have set up.
Under Orders "New order" and "Extended orders", you can set up a tax office payment directly. Anadi Internetbanking is intelligent. It recognises the IBAN of a tax office and automatically redirects you to the input screen for tax office payments.
Please note that for tax office payments you need a tax number which is designed for Internetbanking transfers. Internetbanking verifies this tax number when it is entered and, if necessary, will issue a message box. If you receive a message box, please contact your tax office.
You can set up a new period order under:
Orders "New order" in the “Extended” tab.
There is a special feature of the Anadi Internetbanking app.
Whenever you receive an invoice with a QR code, use this service in order to avoid data collection errors. Simply open a new order, change to the “Scan” tab and scan the QR code on your smartphone or tablet. All relevant data for your transfer will be automatically transferred. Please note that this function is only available in our Internetbanking app on your smartphone or tablet.
Under Orders "Planned orders"
Standing orders are automatically executed on the dates as stated by you. You can set up a new standing order directly from the standing order overview – it couldn’t be easier.
Setting up a periodic order is similar to setting up a standing order, but periodic orders are placed in your “Open orders” 7 days before the due date and must always be signed and sent by you.
Scheduled orders are held on the bank’s computer and are executed on the stated execution date. These orders can be cancelled or changed up to 24 hours before the order is executed. Please note that any change or cancellation must always be signed with a TAN.Internetbanking guides you easily through this process.
We provide you with your transaction numbers in a separate app, a sort of “safe” to which only you have access. Having the Internetbanking app separate from the TresorTAN app makes your online money transactions even more secure.
It couldn’t be simpler:
1. Download the Anadi Bank TresorTAN app in the relevant store and install the app on your mobile terminal.
2. Log in using your personal access data (user name and password).
3. Now set up a device link. To do this, allocate a name for your mobile terminal and click the “Link” button.
4. Finally, sign using mobileTAN.
Once the registration process has been successfully completed, you can use the TresorTAN app immediately.
Under Orders "New order"
Anadi is intelligent. It remembers IBANs, payee data and payment dates. It is constantly learning, it thinks for you and it remembers all data that have ever been entered.
Simple orders: for euro transfers. In the payee field, you can enter a name or an IBAN, the amount and the payment reference. Send and sign – all done. Extended orders: foreign payment, tax office payment, setting up standing orders and barTAN.
Smart orders: for personal transfers or payments to your favourites using Drag & Drop.
A strong tip from the Anadi tiger:
You can execute personal transfers without entering a TAN. For your own security, always check the order details (such as payee name, payee IBAN and the amount) in your mobileTAN or TresorTAN!
Select the account you want.
You can print the transfer confirmation for each transaction that you have carried out yourself from the transaction overview. You also have the option, in the case of collective transfers, of printing a collective printout or individual transfers from the collective transfer.
To do this, click the transaction you want. A window will open where you will find the transfer confirmation button.
Print your transfer confirmation either at the same time as you sign, or afterwards under Orders "Signed orders".
Here you can see all products that have been activated for you. The amounts received and amounts paid out over last 30 days are automatically shown.
A strong tip from the Anadi tiger:
You can set up a new order directly from the financial overview.
With the finance manager, you get an overview of your incoming and outgoing payments. Thanks to the automatic categorisation and graphic editing, you can see at a glance how much you have spent, and on what.
Of course, you can also categorise your transactions yourself categorise and edit them.
All you need is an online savings account or the Anadi cash card with Internetbanking.
There are three steps for setting up a new savings goal.
Step 1: Give your savings goal a name, and please also define the target date and target amount. If you wish, we will gladly inform you when you have reached your savings goal, or if the achievement of your goal is at risk. Please activate the corresponding message.
Step 2: In the second step, please select the account to which your savings goal is allocated.
Please define your preferred payment type: Standard: monthly Irregular (=manual)Surplus saving (state a limit amount which after transfer should remain in the payer account.)
Step 3: Finally, please also choose whether the goal is an “important” savings goal or a “desired” savings goal. This will not affect the processing of your savings goal. The savings goals will simply be identified accordingly and shown differently in the time bar.
The graphic representation makes it easier for you to maintain an overview of your finances. If you want to save on an irregular basis or to transfer additional amounts, this is also very easy to do. Under “Transfer” you can move savings amounts between accounts, or between savings goals and accounts, or between your savings goals, by Drag & Drop. Once all amounts have been moved according to your wishes, a transfer is carried out.
A strong tip from the Anadi tiger:
Savings goals can be changed, put on hold or cancelled at any time.
In your financial overview, you will find the calendar function, where your account balance is shown for each booking date. Regular orders and forward transfers can also be found here.
Just click the booking date to view the individual transactions.
This is found in the menu under “Finances” / “Own values”. Here you can record and manage your additional asset values. These assets are shown in your account overview and also in the financial overview.
By “publishing” a template, you can make it available to all authorised account users.
This function is available to you in the main menu “Avatar image” under “Settings” in the “More/privacy” tab.
This function is not available to you if there is no second authorised person on the account.
Under Service "Safe deposit box"
Your existing statements are displayed in the “Account statements” tab until you delete them. Unread statements are shown in bold.
Below the account statement overview you can create duplicate account statements. Please note: The creation of duplicate account statements incurs costs. Duplicate account statements can be created retroactively for a period of twelve months.
Under Service, “Safe deposit box”
An exclamation mark beside a menu item means that you have more than 100 entries under this item. For example, you have more than 100 account statements in your safe deposit box.
You can find your messages and/or communications under "Service". In your inbox, messages are marked as read or unread. To read a message, just click the message you want. You have the option of generating an answer to us directly from the message.
You can create a new message with the “New message” button. Your message will be forwarded to our Customer Care Center.
Anadi Internetbanking is intelligent. It remembers IBANs, contact and payee data, and payment dates. It is constantly learning, it thinks for you and it remembers all data that have ever been entered
All your transaction partners are automatically saved as contacts, so the information is available to you for fast selection for new transactions. In addition, you can mark contacts as favourites, so that you can execute transfers even more easily.
You can view all saved contacts in list form under “All contacts”. This list can be sorted and filtered. From the contact details you can set up a transfer or edit the contact in question.
You can create new contacts with the “Add contact” button. In the “Favourites” tab you will find your favourite contacts. If you click an existing favourite you will get the contact details. You can also sort and filter here. In addition, under “All contacts” your favourites are shown with a star.
Under the menu item “Service” you will find the heading “My cards”.
Your debit cards and credit cards are shown here. You can switch directly to your Geo-Control settings via the details window for each debit card.
All our online applications meet the latest security standards at all times.
A strong tip from the Anadi tiger:
1. Always keep your access data secret!
2. Never save your personal access data on your terminal device.
3. Always secure your PC, smartphone or tablet with a screen lock when not in use.
When you have completed your Internetbanking, always click the logout button on the main menu.
The search function is embedded on every page, helping you to find specific content.
Plus: you can also execute actions directly in “Help”. For example, you can now create a “New order” to your existing contacts directly from the search function. Try it for yourself – you will see how easy Anadi Internetbanking is to use.
Here you can see all your activities such as the date and time of your last login and orders you have executed.
