You have a concern? We’ll take care of it.
A sustainable bank account based on Satisfaction with the Services and Performance of a bank. Should there be any disagreements, we request you to inform us immediately. We see complaints as a chance to optimize our Services and our Products and Performance.
We look forward to any complaints, suggestions and of course your praise.
Your Austrian Anadi Bank
Contact us on:
Call +43 (0)50202 0 from Monday to Friday from 7:30 to 18:00
Send us an email on: firstname.lastname@example.org
Use our online complaint form: Fill out the online complaint form
Or write to us on: Austrian Anadi Bank AG, Domgasse 5, 9020 Klagenfurt am Wörthersee
How are complaints processed?
In order to process your complaint, we need the following information from you.
- Include your name and address.
- Describe the circumstances.
Try to explain your concern in a factual manner. Only then will we be able to take the necessary steps without any delay.
After receiving your complaint, you will receive a confirmation email.
In order to assess the situation objectively and fairly, each case will be discussed with the employee concerned. Because each complaint is stored differently, we ask for your understanding that we can not specify a specific processing time. Our goal is to deal with each complaint within 5 work days. Should it be impossible to deal with a complaint in this period of time, we will inform you of the processing status regularly.
As soon as the results are available, you will be promptly informed of the suggested solution. Should you not agree with our suggested solution, you have the possibility to contact another location for further processing of your complaint, specifically:
- The Common Conciliation Body of the Austrian Credit Industry: www.bankenschlichtung.at
- For foreign consumer currency credits: Conciliation Body for Consumers: www.verbraucherschlichtung.at
- Online Platform of the European Commission: https://webgate.ec.europa.eu
- The Austrian Financial Market Authority (FMA), Vienna: www.fma.gv.at