It is very easy to enter orders in online banking. The input screen adapts dynamically to the data you enter and, depending on the type of order you wish to issue, prompts you with the required fields. And, thanks to the intelligent contact management function, once you have input data you can always call it up again.
The “Einfach” (single) order option is suited to one-time payment transfers in Austria and Europe. You can view all the accounts you may select for the transaction under “Auftraggeberkonto” (instructing party’s account). The online banking system will help you with the recipient. If you enter part of a name, you will be shown all the appropriate contacts that you have previously entered or which are named in a transaction.
Select either “Sofort” (now) or “Termin” (future date) for when the transaction should be carried out. If you select “Termin”, please enter the date on which the transaction should be carried out. Once you have confirmed this, you will find all future transaction dates under the heading “Geplante Aufträge” (planned orders) and in the calendar overview.
If you do not wish to immediately authorise an order that you have just entered, select the option “Später” (later) when you are prompted to sign it. This order will not be carried out at any time; it can be found in the “Offene Aufträge” (open orders) overview, where you can process/modify it at a later date.
Further types of order are available under the menu item “Neuer Auftrag/Erweitert” (new order/advanced). This menu item allows you to set up a payment order with recurring elements and enter different recipients and instructing parties.
By selecting the “Smart” order entry option, you can use drag and drop to organise transfers between your accounts and payment transfers to your “favourites” (highlighted contacts) and the recipients you transfer to most often, both quickly and incredibly easily.
In the online banking app you will find the option “Scan” under “Neuer Auftrag” (new order). This feature allows you to simply scan in the QR code on your invoices, which saves you having to enter the invoice details manually.
With the “Zahlschein scannen” (scan payment slip) feature, the arduous manual entry of IBANs becomes a thing of the past.
Scan a payment slip in just three steps:
- In your online banking app, click “Aufträge” (orders) “Neuer Auftrag” (new order) and “Scan”, then select the function “Zahlschein scannen” (scan payment slip).
- Point your smartphone camera at the pre-printed payment slip. The payment transfer data will be scanned and auto-populated into the payment transfer screen.
- Having photographed the payment slip, you can check the data in your online banking app and correct any character recognition errors immediately.
- The stored data can be processed and issued as an order either immediately or at a later date.
- The order is signed with a TAN.
You also have the option to scan individual fields on the payment slip. To do that, under “Aufträge”/“Neuer Auftrag”/“Einfach” (orders/new order/single) or “Erweitert” (advanced), enter the camera symbol in the individual fields. The data from the payment slip will be populated into the order. Please make sure to check that the data that has been populated is correct.
Orders can be carried out as one-time or recurring orders. You can choose between “standing orders” and “periodic orders” for orders that need to be carried out on a regular basis.
You can set up a standing order and sign it with a TAN. The order will be executed automatically until the end date you have specified is reached. To set up a standing order, select the “Erweitert” (advanced) type of order, then choose either a weekly or monthly frequency and activate the item “Auftrag automatisch ausführen” (execute order automatically) You can find an overview of all the standing orders you have set up under “Geplante Aufträge” (planned orders).
In contrast to a standing order, when you set up a periodic order you must sign each individual payment to be processed with a TAN. To set up a periodic order, select the “Erweitert” (advanced) type of order, then choose either a weekly or monthly frequency and deactivate the item “Auftrag automatisch ausführen” (execute order automatically) You can find an overview of all the periodic orders you have set up under “Geplante Aufträge” (planned orders). The order will be ready for signing in “Offene Aufträge” (open orders) five days before it is due for processing.
The simple way to manage your contacts
All recipient data will be saved automatically and are available to you for later orders. Simply enter the name and select the correct recipient from the search results suggested. If you mark a contact in your contact list with an *asterisk, that contact will be added to your favourites list. These contacts are the first to appear when you use the “Smart” order entry option.
Stay on top of your payment orders
A special overview of open, planned and signed orders is available to you, thus keeping you on top of your transactions.
The “Offene Aufträge” (open orders) can be found in the “Aufträge” (orders) menu. This menu item gives you an overview of all the orders that you have entered but not yet signed with a TAN. When you set up these orders, you either selected the option “Später” (later) or you set up a periodic order.
You will find all future payments, sorted by category, summarised under the menu item “Aufträge”/“Geplante Aufträge” (orders/planned orders). The categories are: standing order, periodic order, fund savings plan, savings goal, automatic transfer order. The upcoming payments will also be clearly displayed in a calendar.
You will find all the orders you have signed in the last 12 months in the section “Gezeichnete Aufträge” (signed orders). You can select to view the orders by account.
Once you have entered an order, you must sign it by entering a TAN transaction number. In online banking, you have three signing methods available to you.
The mobileTAN will be sent to you by means of a text (SMS) message to your smartphone.
The cardTAN signing method was developed in cooperation with the Austrian Association for Cooperation in Payment Transfers (STUZZA). It provides you with maximum security in online and office banking. Find out more here.
Did you know?
Create notes to go with your payment orders.
You can add a note when setting up a payment order. In the transaction overview, any transactions with a note attached will be marked with an “i”. Click on the transaction to read the note.
Enter orders directly from the homepage.
Activate the widget “Aufträge erfassen” (enter orders) on your personal homepage. This will make the order entry screen immediately available to you when you log in.
Authorise inter-account transfers without entering a TAN.
You can carry out inter-account transfers (transfers between your own accounts) quickly and easily without the need for a TAN.
Authorise orders for joint accounts that have not been signed yet.
Open orders relating to joint accounts which have not yet been signed can be made accessible to all persons is entitled to sign for the account (authorised users).