FAQ's Office Banking

What is office banking?

Office banking is the multibank-compatible (MBS) software for companies from Anadi Bank. With our office banking software, you can process all your payment transactions efficiently.

What does Multibank Standard – MBS – mean?

The Multibank Standard (MBS) is an Austrian bank standard which enables you to access accounts and undertake payment transactions with all MBS participant banks. This means you can manage all your company’s accounts and payment transactions with just one software package.

Who do we recommend the use of office banking to?

Office banking is the ideal product for businesses and customers such as the federal government, the provincial governments, towns, municipalities and public corporations, energy supply companies, housing cooperatives and small and medium-sized companies.

What are the advantages of office banking?
  • Software provided by Anadi Bank (= primary bank)
  • Supports single/multiple work stations
  • Available for Windows, Mac & Linux
  • All bank data backed up in a local database
  • Can be installed in an existing company network
  • Any number of users with different authorisations
  • Simple and convenient to use
  • Direct access to your accounts, irrespective of bank opening hours
  • Simple order creation using templates and payee management
  • Interface from and to your financial accounting
How can maximum security be guaranteed with office banking?
  • Access to office banking is user and password protected.
  • Each user can be issued with their own authorisation.
  • Orders are signed with mobileTAN, cardTAN or digital signature.
  • Communication with the database and the bank computer is encrypted.
What do I need to be able to use office banking?
  • At least one current account with Anadi Bank
  • An agreement on participation in office banking
  • PC or laptop
  • Office banking software
How is office banking installed?

Office banking is downloaded via a link (https://hbp.banking.co.at/). A distinction needs to be made between single and multiple workstation installation.

If you have any queries in connection with the installation of office banking, please contact the Online Support Team on +43 (0)50502 2525 from Monday to Friday between 7:30 am and 4:30 pm.

What is in the financial overview?

The financial overview provides an overview of all products which have been set up in the application (accounts, securities custody accounts, etc.) which are activated for you. The financial overview can be individually configured for each user.

Products are displayed in categories, e.g. current accounts, savings products, securities custody accounts, etc. A balance total of the products contained in each category is formed and displayed in the financial overview. In addition, a total is formed of all products and categories displayed in the financial overview.

You can set your own categories and filters and you can also modify the financial overview in accordance with your individual needs.

My user password is blocked. What do I do?

Your user password is activated exclusively by the Online Support Team.

The staff of the Online Support Team is available on +43 (0)50502 2525 from Monday to Friday between 7:30 am and 4:30 pm.

How are the authorisations of the individual authorised parties on the respective account activated?

The authorisations of the individual authorised parties are based on the authorisations to the individual accounts and are activated by the Online Support Team when the office banking contract is concluded. This relates, for example, to the following: account view, transfer authorisation, signature method, etc.

The staff of the Online Support Team is available on +43 (0)50502 2525 from Monday to Friday between 7:30 am and 4:30 pm.

How can transaction lists be printed?
  • In the financial overview, select the account you want.
  • You can print the transaction printout for each account movement. The financial overview is shown in table form. Current transactions are always shown at the top.
  • In the case of collective transfers, you can print a collective printout or individual transfers.
Where do I find my account statements in office banking?

Your account statements are stored in your local office banking database. There are several ways you can retrieve them.

Under “Information and messages”, office banking alerts you when you have received a new statement. You can open it, print it out and/or export it immediately by clicking the account statement symbol. In addition, office banking automatically allocates the statement to the booking period to which the statement refers. This gives you the option of right-clicking any booking date and getting the relevant statement displayed. Printing and exporting is also possible.

You can also automatically export your statements in a defined file on your PC/laptop/server.

I would like to export several statements/data sets at once, how does that work?

In the user area, click “File”/“Export”.

You can select from the following export methods:

  • Export statement data
  • Export account statement
  • Export transaction
  • Export return data carrier
  • Export order
What is displayed in the journal?

All actions carried out in the application by a user or an authorised party are logged in the journal. You can find the date and time of the last login, the orders carried out, and the error messages. With the detailed presentation in the journal, problems in office banking can be solved more quickly.

How do you install a new update?

You are automatically notified of any new update. In the user interface, under the item “Help”/“Version information”, you can manually download a new update.

Please note that the update requires additional authorisations on your PC/laptop/server and is therefore normally carried out by the administrator.

Where is the administration area and what can I upload?

The administration area is located under “File” and “Switch to administrator area”. In the administration area, the basic data for users, authorised parties and products are managed and authorisations are uploaded. In the Navigation pane, the users, authorised parties and products that have been set up in the application are displayed in a tree structure. This means you can allocate authorisations and make connections from any perspective.

Please note that the administration area is only made available to you if you have been given user authorisation.

What do the terms authorised party, user and products mean?
  • Authorised party: the authorised party is the account holder. An authorised party is created for each account holder and integrated into office banking. The authorised party is necessary for updating account data and signing orders.
  • User: the user is anyone who is able to work with office banking. Each user can have different authorisations and can be linked with any number of authorised parties.
  • Products: these are accounts which are incorporated in office banking and connected with any number of authorised parties and users.
Can I also back up my data in office banking?

To ensure you don’t lose your data, in the user interface you can click “Extras”/“Back up database”. You also have the option of setting up an automatic backup to be carried out at definable intervals.

How does the order screen work?

The most important data (such as payee name, payee IBAN, amount and payment reference) have to be stated. The system automatically selects the right order type according to the data you have entered, whether it is (for example) a payment in Austria, a foreign transfer or a tax office payment.

Data which have been entered when an order is set up can be saved as templates for later reuse.

How can I create templates in office banking?

Generally, with all transfers, the payee data (payee name, IBAN) are automatically saved in office banking in payee management. In addition, all order data entered (payment reference, amount, etc.) can be saved as a template. To save order data as a template, once all order data have been entered, activate the checkbox in the order setup screen as a template and then click on one of the two save buttons.

To get a better overview, both the payees and the templates can be saved (e.g. in subject-related groups).

How does the transaction search take place?

The transaction search takes place in the financial overview. Click the respective account and search for the transaction. With the filter, the results can be restricted in tables. Enter the desired restrictions and click “Complete”. The transaction table only shows data sets that correspond to the restrictions you have entered.

What does importing and exporting data carriers involve?

To exchange data between accounting programs and office banking, you have the option of importing or exporting a data carrier. Transfers can be made quickly, since the individual orders do not have to be manually entered in office banking. Conversely, transfers can be imported from office banking into an accounting program, so that payments are automatically booked in your accounting program.

What is the transmission protocol?

With the transmission protocol printout, the bank confirms receipt of the transmitted data.

The transmission protocol contains all portfolio-relevant information. In addition, the authorised party (or both authorised parties in the case of collective signature) who has performed the signature is stated. If the transmission has been successful and the orders have been accepted by the bank, this is confirmed on the transmission protocol with the note “Transmission ok”.

What is the difference between Internetbanking and office banking?

Internetbanking is the ideal way to do your banking quickly and easily online. Whether you prefer to use a laptop or a PC or your smartphone or tablet for your banking – wherever you have internet access you can have access to Internetbanking & app with many useful functions.

Office banking is a software that is installed locally on your computer or server. With this software you can efficiently deal with all your payment transactions from your workstation. Office banking offers many functions (MBS, data carrier import/export) which are mainly intended for businesses and customers such as the federal government, the provincial governments, towns, municipalities and public corporations, energy supply companies, housing cooperatives and small and medium-sized companies.

How can I activate the cardTAN process?

The cardTAN process must be activated for your user in Internet banking or Office banking. Please contact our Customer Care Center.

Where do I get a cardTAN generator?

You get the cardTAN generator in our Customer Care Center.

How is the cardTAN generator activated?

You activate the cardTAN generator by inserting the cardTAN-capable card into the generator and entering your EB-PIN Electronic Banking Personal Identification Number.

Where do I get the Electronic PIN?

We will send you the Electronic PIN by registered post.

How do I know whether my Maestro ATM card is cardTAN-capable?

On the back of your Maestro ATM card, you will find the cardTAN logo on the right hand side.

When do I need a separate cardTAN Secure Card?

If it is intended that several persons should have disposal of accounts, you need a separate cardTAN Secure Card for each additional person.